If you’ve recently called the NC State Help Desk, then you’ve noticed that it has a new voice, or call handling system! The NC State Help Desk transitioned in December to Angel.com, a provider of industry-leading interactive voice response and call center solutions software.

The new service provides additional help desk support features and flexibility including improved off-campus support to facilitate more mobile, after-hours, and emergency situation support. It provides automatic menu bypasses that allow a professor or student in a ClassTech room to contact the help desk staff directly for immediate assistance with IT equipment. It also allows the help desk staff to monitor voice mail remotely.

For more information about this service, contact the NC State Help Desk at 515-4357 or via e-mail at help@ncsu.edu.