OIT News

Cisco Unity Connection requires new campus voice mail box setup

By Office of Information Technology

The Office of Information Technology is pleased to announce Cisco Unity Connection as the new campus voice mail system. When it becomes active on Thursday, April 14, 2011, this new system will consolidate the voice mail systems of both the Main Campus and the College of Veterinary Medicine into one highly resilient, feature-rich platform. Cisco Unity Connection replaces the aging campus Octel voice mail system.

Features

  • Menus and options are similar to the ones you use now, and the new system has enhanced features, some of which will be introduced in the future.
  • The new system is easy to use and requires no extensive training; however online tutorials and a Web site with instructions will be available at time of launch.
  • After the initial setup and system cutover, all campus voice mail users will be able to access their voice mail messages via the traditional telephone interface by calling 512-MAIL(6245).
  • The new system also offers you Unified Messaging, or the ability to access your voice mail via an e-mail client.

Setting up your new voice mail box

  • In March, you will receive detailed instructions for setting up your new voice mail box using your Unity ID and password on the new voice mail system’s Web interface.
  • Be sure to set up your voice mail box during the time period that has been designated for you. This will ensure a smooth transition to the new system.
  • It is very important that you set up your voice mail box before the new system is activated in order to avoid interruption of your voice mail service.

Old voice mail messages

  • You will be able to access messages stored on the Octel voice mail system for 30 days after the new system is activated. Afterwards, on Monday, May 16, the Octel voice mail system will be decommissioned and dismantled.
  • You will receive detailed information on how to access the Octel voice mail system to listen to remaining messages, which cannot be forwarded to the new system.

More information

  • In March, specific links to additional information about Cisco Unity Connection will be sent to you via e-mail.
  • You can also direct your questions to the ComTech Unified Communications Team at 515-2200.