OIT will disable access to the 15-year-old Remedy call tracking and knowledge base system at 9 p.m. on Tuesday, March 24 and begin its transition to ServiceNow.
The ServiceNow development team anticipates minimal downtime for the transition. Campus users will be able to access their existing service tickets and the ServiceNow knowledge base by 6 a.m. on Wednesday, March 25. After the ServiceNow deployment, campus users will have read-only access to Remedy.
In preparation for the change, the team is contacting workgroup and knowledge owners to approve certain migration elements, including knowledge articles (formerly solutions in Remedy).
OIT is offering both general and custom ServiceNow training sessions for specific departments and colleges. You can register for general training via ClassMate or email Chris King at firstname.lastname@example.org to request custom training for your unit.