User demand and satisfaction are key factors in determining what services are offered to campus students. Since 1998, OIT has conducted the ResNet/ComTech User Survey to gauge students’ use of information and communication technology services ranging from Internet connectivity, operating systems and social media to IT support and cable TV services.

The survey is open to students living in the 23 campus residence halls and in Greek Village. This year, 1,860 students participated in the 2015-2016 ResNet/ComTech User Survey.

According to the survey:

• Approximately 67 percent of 1,712 respondents were either very satisfied or somewhat satisfied with the quality of their ResNet connection.
• Approximately 41 percent of 1,808 respondents used the Internet in their room from three to five hours daily, while 35 percent reported up to eight hours of daily use. Thirty-six percent also had two or more devices connected to ResNet.
• Of 1,683 respondents, 1,052 or about 63 percent used an iPhone as their primarily cell phone while 594 or about 35 percent used Android smartphones.
• About 50 percent of 1,693 respondents had a TV in their room or apartment.
• Of 122 respondents who used the NC State Help Desk, about 82 percent rated it as good, or above. Of the 274 respondents who used the OIT Walk-in Center, 91 percent rated it as good or above.

See ResNet/ComTech Surveys to view more ResNet/ComTech User Survey results.