MacTech Groups Agenda
Tuesday, Sep 8, 2020
2:30 to 4:30 pm
Announcements – 5 min
OIT only supports macOS 10.14.6 or newer
Status page for jamfcloud.com services see http://status.jamfsoftware.com
OIT Macintosh Support Web Site go.ncsu.edu/mac for updates.
Slack group ncstateit.slack.com #macintosh
Apple Sales: Paul Petrogeorgefirstname.lastname@example.org & Sys Eng: Dave Andersenemail@example.com
macOS versions that shipped with Intel Hardware: support.apple.com/kb/HT1159
Vintage and Obsolete Apple Products: support.apple.com/kb/HT1752
Apple Education Support Line 800-800-2775 use this number only. Always verify Apple Care Coverage.
Antivirus for university owned devices – go.ncsu.edu/antivirus
Unity Macintosh MultiUser Workflow uses NoLoAD configuration with local home directory at /Users/$uid$
OIT supports only Apple, Intel (i386) hardware for Mac OS and software. Only unmodified iOS is supported.
Please remember to verify prices at www.apple.com/education/pricelists/ with NC State Marketplace
Authorized NC State personnel wanting to get training and tools for Apple Certified Technician should request invitation by opening a help desk ticket at firstname.lastname@example.org Must login to GSX monthly!!
JAMF Pro Enterprise service go.ncsu.edu/jamf, go.ncsu.edu/jamfinfo and go.ncsu.edu/uwc for details
JNUC 2020 is virtual and free – www.jamf.com/events/jamf-nation-user-conference/2020/
UNC CAUSE 2020 virtual – October 6-8 , 13-15, and 20-22 – 2020.unccause.org NCSU and ASU will lead Apple Managers SIG see unccause.org/sigs/sig-appleman/
Training – 5 min (any course available via Meet/Zoom upon request)
OIT-iOS Mobile Device Security – TBA reporter.ncsu.edu/link/courseview?courseID=OIT-iOSMob-Security&deptName=OIT
OIT-Managing Apple Devices with Jamf Pro – Request – reporter.ncsu.edu/link/courseview?courseID=OIT-JPro01-JPro01&deptName=OIT
OIT-Jamf Pro Best Practices for Packagers – Request – reporter.ncsu.edu/link/courseview?courseID=OIT-JPro03-JPro03&deptName=OIT
OIT-Advanced Apple Device Management with Jamf Pro – Request reporter.ncsu.edu/link/courseview?courseID=OIT-JPro02-JPro02&deptName=OIT
CrashPlan for Sub-Org Administrators – Request – reporter.ncsu.edu/link/courseview?courseID=OIT-CPlan1-CPlan1&deptName=OIT
Local Based Commercial Training – training.computertree.com/course/
JAMF Pro Training – www.jamf.com/training/
Service Updates – 30 min
Configuration Management – Jamf Pro production is 10.23.0 Jamf Pro 10.23.0 in test on nccloudtest.jamfcloud.com. Jamf Pro 10.24b2 is the latest beta.
On Sep 15, 2020 between 0800 and 1200 OIT will enforce Duo MFA for Jamf Pro web admin, OTA enrollment, Self Service login, and Prestage login via enrollment customization. Due to the architecture of Jamf Pro, users of the web admin console will be prompted twice for Duo approval. See sysnews.ncsu.edu/news/5f496307
Push certificates for nc.jamfcloud.com and nccloudtest.jamfcloud.com renewed until 09072021.
Jamf Pro is the only approved Configuration Management system for macOS, iOS/iPadOS, and tvOS. See oit.ncsu.edu/it-security/eps-implementation/config-mgt-systems/
Patch Definition Management – Kinobi Standard no change
Backup for Endpoints – The Code42 production service is at version 8.2.2. Automatic update from Cloud for server and clients. Use the NCSU-Campus-Install_Code42-822.pkg for new installs which should autoupdate (7.2 for 10.12 or less will not update to 8.x but will continue to work). The NCSU-Campus-Install Code42CrashPlan License and Config.pkg is still required in the policy as before for new installs.
Internet Recovery – No change. https://support.apple.com/en-us/HT204904
Software Packaging – The Autopkg server has moved to a new location in DC 2. We are seeing several intermittent issues getting packages to upload and become ready. Working on those and looking at software lifecycle to see if we can get better reliability.
AntiMalware – DetectX Swift is still available and should be installed see oit.ncsu.edu/help-support/apple/jamf-pro/detectx-setup-in-jamf-pro/ OIT AV internal team is scheduled to meet Sep 18, 2020.
Sensitive Data Discovery – NCSU-Campus-Spirion10800.pkg waiting for approval for 11.4.
Apple School Manager – No changes or updates.
AppleCare for Enterprise – Still on hold pending Apple being able to add to MarketPlace.
Endpoint Protection Standard – Phase 2 deadline-Dec 31, 2020. Several updates have been added to the Jamf Pro Cheat Sheet at: go.ncsu.edu/jamfcheat
Apple Serial Number Format Change in 2021 – 5 min
In 2021, Apple will update the format of serial numbers for products to a randomised, alphanumeric string of 10 characters. Discussion
Jamf Pro Premature logout – 5 min
How many folks are seeing Jamf Pro log them out of the web admin console after less than 10 minutes? Do we need to adjust timeouts again?. Discussion
Potential Apple Updates and Releases – 10 min
Apple may release new hardware this week. This could be new iPads or just announcements for new iPhones .
Q&A – 15 min
You ask we try to answer
MacTech – Tue. Oct 13, 2020 Virtual via Google Meet.
MacTech – 2nd Tuesday each month: Jan, Feb, Mar, Apr, May, Jun, Aug, Sep, Oct, Nov, Dec
MacTech does not meet in July.
Meetings usually held in B16-B Hillsborough Bld.
Please mark your calendar.