MacTech Groups Agenda
Tue, Jan 11, 2022
2:30 to 4:30 pm
Hillsborough B16-B &
Announcements – 5 min
OIT only supports macOS 10.15.7 or newer after Dec 31, 2021
Status page for jamfcloud.com services see http://status.jamfsoftware.com
OIT Macintosh Support Web Site go.ncsu.edu/mac for updates.
Slack group ncstateit.slack.com #macintosh
Apple Sales: Paul Petrogeorgeemail@example.com & Sys Eng: Dave Andersenfirstname.lastname@example.org
macOS versions that shipped with Intel Hardware: support.apple.com/kb/HT1159
Vintage and Obsolete Apple Products: support.apple.com/kb/HT1752
Apple Education Support Line 800-800-2775 use this number only. Always verify Applecare Coverage.
Antivirus for university owned devices – go.ncsu.edu/antivirus
Unity Macintosh MultiUser Workflow uses NoLoAD configuration with local home directory at /Users/$uid$
OIT supports only Apple branded Intel (intel64) and Apple Silicon(arm64) hardware for macOS and software. Only unmodified iOS/iPadOS/tvOS is supported.
Please remember to verify prices at www.apple.com/education/pricelists/ with NC State Marketplace
Authorized NC State personnel wanting to get training and tools for Apple Certified Technician should request an invitation by opening a help desk ticket at email@example.com Must login to GSX monthly!!
JAMF Pro Enterprise service go.ncsu.edu/jamf, go.ncsu.edu/jamfinfo and go.ncsu.edu/uwc for details
JAMF Pro Cheat Sheet at go.ncsu.edu/jamfcheat for details on common configuration management tasks
Training – 5 min
Virtual Quick Start Jamf Pro at NCSU course – 1 Hour – available by scheduling Everette at calendly.com/ncsuega
Hands On only:
OIT-Managing Apple Devices with Jamf Pro – Feb 24 – 1:30-4:30 pm Hillsborough B3
OIT-Jamf Pro Best Practices for Packagers – Mar 15 – 1:30-4:30 pm Hillsborough B3 reporter.ncsu.edu/link/instanceview?courseID=OIT-JPro03-JPro03&deptName=OIT&instanceID=000006
OIT-Advanced Apple Device Management with Jamf Pro – Apr 19 – 1:30-4:30 pm Hillsborough B3
CrashPlan for Sub-Org Administrators – Request – reporter.ncsu.edu/link/courseview?courseID=OIT-CPlan1-CPlan1&deptName=OIT
Local Based Commercial Training – training.computertree.com/course/
JAMF Pro Training – www.jamf.com/training/
Service Updates – 20 min
Configuration Management -Jamf Pro production is currently 10.34.2, test on nccloudtest is 10.35.0, and current beta is 10.36.0B1. Jamf Pro is the only approved Configuration Management system for macOS, iOS/iPadOS, and tvOS. See oit.ncsu.edu/it-security/eps-implementation/config-mgt-systems/
Patch Definition Management –
No change. Waiting for Jamf to release App Management.
Backup for Endpoints – The Code42 production service is at version 8.8.1.
For NEW installs only the package in JAMF is “NCSU-Campus-Install Code42-871.pkg”(will be updated when 8.8.1 is available). The “NCSU-Campus-Install Code42CrashPlan License and Config.pkg” is required in the policy as before for new installs.
Internet Recovery – https://support.apple.com/en-us/HT204904.
Also see: https://mrmacintosh.com/restore-macos-firmware-on-an-apple-silicon-mac-boot-to-dfu-mode/
Software Packaging – Note that after the Jamf Pro 10.34.x update we are seeing more frequent upload failures from autopkg. If you discover a package failing to install due to not being available on the JCDS please report in slack or open help ticket.
AntiMalware – No change. DetectX Swift (intel) is still available and should be installed see oit.ncsu.edu/help-support/apple/jamf-pro/detectx-setup-in-jamf-pro/
The Jamf Pro Extension Attribute “DetectX Issues” was rewritten in zsh and deployed Jan 2, 2022. The scanning script is 99% rewritten in zsh and OIT will be available for testing on nccloudtest before Jan 31, 2022. There is some internal OIT testing of Crowdstrike Falcon Sensor but there is no plan or money to go beyond testing at this point.
Apple School Manager – No change. REMINDER Make sure you *unassign* any devices you have sent to surplus.
Endpoint Protection Standard – Phase 2 deadline- Was Dec 31, 2020.
See Required Jamf Pro Implementation of Endpoint Protection Standard at: go.ncsu.edu/jamfeps
Yet another surplus reminder…again – 5 min
Materials Management let me know that we have several calls after the last December surplus sales for devices that were not unassigned from ASM or that had firmware passwords still in place. Please continue to be careful when surplussing devices and remove all configuration management (ASM/ADE), firmware password, activation locks, and encryption as required by university regulations.
Adobe Quarterly Updates – 10 min
OIT is releasing the quarterly updates for Adobe products. In Jamf Pro these are the installers with names that include 2022 like NCSU-Campus-Adobe_NNN_2022_mac-vvvvv.pkg.zip Where NNN is the product name and vvvvv is the version number of the product. Also recall that _mac means for Apple Intel devices and _amac is for Apple Silicon devices. I have had mixed reports about the installers (esp. Intel) working. I all my testing installations for intel and ASi work as expected. I am still working on a few packages that will not work with automation but these should be available before Jan 31, 2022. Discussion
Jamf Pro Update to 10.35.0 – 10 min
The test JSS is updated to 10.35.0 on nccloudtest.jamfcloud.com so PLEASE TEST! A call for vote is out to update the production update to 10.35.0 on Wed Jan 26, 2022 between 1800 and 2345. This update is mostly for Log4j2.15-17 issues but adds some minor fixes. See release notes at https://docs.jamf.com/10.35.0/jamf-pro/release-notes/Resolved_Issues.html.
Q&A – 15 min
You ask we try to answer
MacTech – Tue. Feb 8, 2022 In person/Zoom hybrid
MacTech – 2nd Tuesday each month: Jan, Feb, Mar, Apr, May, Jun, Aug, Sep, Oct, Nov, Dec
MacTech does not meet in July.
Meetings usually held in B16-B Hillsborough Bld.
Please mark your calendar.