Knowledge Classes

Getting Smart with ServiceNow Knowledge

• Feb. 25; 10-11am
• April 28; 2-3pm

Knowledge Creation Articles

Please note that some of these articles are outdated after the recent upgrade to the Paris version of ServiceNow. They are in the process of being revised.

• Knowledge Overview
  • Knowledge Management Overview
  • Knowledge Article Lifecycle Overview
  • Knowledge Base Workflows
  • Use the IT Service Taxonomy to Categorize Knowledge (OIT restricted)
• Access and Roles
  • Knowledge Base Permissions
  • Knowledge Article Permissions
  • Knowledge Base Roles
• Working with Knowledge Articles
  • Migrate a Knowledge Article
  • Create a Knowledge Article
  • Find/Edit a Knowledge Article
  • Publish a Knowledge Article
  • Approve a Knowledge Article
  • Public Knowledge Guidelines (OIT Restricted)
• Style Guide and Formatting Guidelines
  • Style Guide for Knowledge Articles
  • Short Description Guidelines for Knowledge Articles
  • Use Headings to Structure Knowledge Articles
  • Use Lists in Knowledge Articles
  • Create Meta for Knowledge Articles
• Working with Images
  • Insert and Edit Images for Knowledge Articles
  • Crop and Resize Images for Knowledge Articles
  • Make Images Accessible using Alternative Text