Google Service Team continues to make email infrastructure enhancements

The Google Service Team (GST) continues to make steady progress to increase the reliability and deliverability of campus email.

On Thursday, Oct. 5, the GST will enable DomainKeys Identified Mail (DKIM) in the university’s G Suite environment. DKIM is an authentication method that detects email spoofing to prevent forged sender addresses. Once enabled, DKIM affixes a digital signature to an email message that can be verified by the receiving domain.

Within the past several months, the GST has received reports from users who have experienced email delivery or delay issues when emailing non-ncsu addresses, specifically those hosted on Office365 domains. Enabling DKIM should fix these issues.

Since DKIM signatures are not typically visible to an end user, the GST expects no service impact to end users when DKIM is enabled. Some email recipients may see an “?” avatar, if the mailing from a third-party mailer is using an address.

Email sent from web apps or web servers
The GST encourages campus web developers, website administrators and other IT staff to implement the recommended solutions to handle email via Google’s SMTP relays by Tuesday, Dec. 5.

To assist campus staff with setting up their web apps or web servers correctly, the GST has documented solutions based on use cases in Phase I on the Email Infrastructure website.

In addition, Jason Maners, an OIT Google Administrator, will be available alternate Fridays through Sept. 29 from 9 a.m. to 11 a.m. in Room 106 of the Avent Ferry Technology Center. If you have questions or concerns, stop by on Friday, Sept. 15 or Friday, Sept. 29. See the Developers Group website for future scheduling.

You may also submit support requests via the Email Infrastructure Help.