MacTech Groups Agenda
Tuesday, Dec 10, 2019
2:30 to 4:30 pm
B16-B Hillsborough Bld.
Announcements – 5 min
OIT only supports macOS 10.13.6 or newer
Status page for jamfcloud.com services see http://status.jamfsoftware.com
OIT Macintosh Support Web Site go.ncsu.edu/mac for updates.
Slack group ncstateit.slack.com #macintosh
Apple Sales: Paul Petrogeorgeemail@example.com & Sys Eng: Dave Andersenfirstname.lastname@example.org
macOS versions that shipped with Intel Hardware: support.apple.com/kb/HT1159
Vintage and Obsolete Apple Products: support.apple.com/kb/HT1752
Apple Education Support Line 800-800-2775 use this number only. Always verify Apple Care Coverage.
Antivirus for university owned devices – go.ncsu.edu/antivirus
Unity Macintosh Workflow uses Active Directory configuration with local home directory at /Users/$uid$
OIT supports only Apple, Intel (i386) hardware for Mac OS and software. Only unmodified iOS is supported.
Please remember to check prices at www.apple.com/education/pricelists/ to verify best price with NC State Marketplace
Authorized NC State personnel wanting to get training and tools for Apple Certified Technician should request invitation by opening a help desk ticket at email@example.com Must login to GSX monthly!!
UNC Combined Pricing Initiative (CPI) oit.ncsu.edu/campus-it/it-purchasing/unc-combined-pricing-initiative-cpi-program-at-nc-state/
JAMF Pro Enterprise service go.ncsu.edu/jamf, go.ncsu.edu/jamfinfo and go.ncsu.edu/uwc for details
Training – 5 min
OIT-iOS Mobile Device Security – TBA
OIT-Managing Apple Devices with Jamf Pro – Feb 12, 2020 –
OIT-Jamf Pro Best Practices for Packagers – Mar 05, 2020 –
OIT-Advanced Apple Device Management with Jamf Pro – Apr 7, 2020
CrashPlan for Sub-Org Administrators – Request –
Local Based Commercial Training – training.computertree.com/course/
JAMF Pro Training – www.jamf.com/training/
Service Updates – 15 min
Configuration Management – Jamf Pro 10.15.1 is production. Upgrade to 10.17.1 Dec 18, 2019
Jamf Pro 10.17.1 is now available for test on nccloudtest.jamfcloud.com
Jamf Pro 10.18.0 is in Beta 1.
Patch Definition Management – Community Patch No change. kinobi.io is out of beta and removed
CrashPlan – Production service is now fully hosted, version 7.2.0, uses AzureAD SSO and requires Duo (if the user is enabled). Standalone installers should not be required for existing clients but are available by request from software.ncsu.edu. The macOS install in Jamf Pro has 2 installers that must be used in the policy. The
NCSU-Campus-Install Code42CrashPlan License and Config.pkg
NCSU-Campus-Install Code42 CrashPlan740.pkg
(For 10.12.x use NCSU-Campus-Install Code42 CrashPlan720.pkg)
Internet Recovery – https://support.apple.com/en-us/HT204904 Command-Option-R to install latest version for hardware or Command-R to install currently installed version.
Software Packaging – Moved to .jss-upload recipes for most packages and seems to be uploading more reliably. Working on 64-Bit Alertus Package.
AntiMalware– MSSCEP and Kaspersky should be removed!! DetectX Swift is available and should be installed see oit.ncsu.edu/help-support/apple/jamf-pro/detectx-setup-in-jamf-pro/
Sensitive Data Discovery – NCSU-Campus-Spirion10800.pkg
Apple School Manager – No changes or updates.
AppleCare for Enterprise update –on hold pending Apple being able to add to MarketPlace
Endpoint Protection Standard – Phase 2 is Dec 31, 2020. Please note the updates to the implementation plan to include iOS/iPadOS with no deadline yet.
See Jamf Pro Cheat Sheet at: oit.ncsu.edu/help-support/apple/jamf-pro/jamf-pro-policy-cheat-sheet/
Adobe packages to use– 5 min
There is some confusion about which packages to use to install adobe products.:
- The new installers DO NOT UNINSTALL older products. If you need to clean out all old Adobe products use the script “NCSU-LIB-Clients-RemoveAllAdobeProducts.sh” first then re-install from 2019 installers.
- License installers MUST be installed LAST and adding a new/additional apps requires the license installer to be run again.
- Today there is no single installer for Shared Device Licenses you must have your own.
- Every Adobe CC package in Jamf Pro installs with a Named User license
- There is no install that does not require the user to login
- Acrobat Pro and Acrobat Reader can both “read” you don’t need to install both
- If you only need to read PDFs and fill out forms consider using Preview and don’t install anything adobe
- If you have any Adobe CC product at all and must have Acrobat then install
NCSU-Campus-Adobe-Acrobat 2019 Mac_Install.pkg.zip
- If you want only Acrobat then also install NCSU-Campus-Adobe-Acrobat 2019 Mac_Install.pkg.zip
- There are several known issues with macOS 10.15 Catalina. The most current installer Adobe has released for Acrobat (any version) is dated Nov 11, 2019 and still installs at least one 32 bit component
“/Library/Application Support/Adobe/OOBE/PDApp/core/PDApp.app/Contents/MacOS/PDApp” and that causes Acrobat to fail on Catalina.
Most other issues are around access permissions See: helpx.adobe.com/acrobat/kb/compatibility-with-macos-10-15-catalina.html and helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html
Webinar: Introducing Jamf Protect: Purpose-built Mac Security Solution– 60 min
Will watch during meeting starting at 1500.
Q&A – 15 min
You ask we try to answer
MacTech – Tue. Jan 14, 2020 in Room B16-B Hillsborough from 2:30-4:30 pm.
MacTech – 2nd Tuesday each month: Jan, Feb, Mar, Apr, May, Jun, Aug, Sep, Oct, Nov, Dec
MacTech dos not meet in July.
Meetings usually held in B16-B Hillsborough Bld.
Please mark your calendar.