MacTech 12102019

MacTech Groups Agenda
Tuesday, Dec 10, 2019
2:30 to 4:30 pm
B16-B Hillsborough Bld.

Announcements – 5 min

OIT only supports macOS 10.13.6 or newer

Status page for services see

OIT Macintosh Support Web Site for updates.

Slack group #macintosh

Apple Sales: Paul & Sys Eng: Dave

macOS versions that shipped with Intel Hardware:

Vintage and Obsolete Apple Products:

Apple Education Support Line 800-800-2775 use this number only. Always verify Apple Care Coverage.

Antivirus for university owned devices –

Unity Macintosh Workflow uses Active Directory configuration with local home directory at /Users/$uid$

OIT supports only Apple, Intel (i386) hardware for Mac OS and software. Only unmodified iOS is supported.

Please remember to check prices at to verify best price with NC State Marketplace

Authorized NC State personnel wanting to get training and tools for Apple Certified Technician should request invitation by opening a help desk ticket at Must login to GSX monthly!!

UNC Combined Pricing Initiative (CPI)

JAMF Pro Enterprise service, and for details


Training – 5 min

OIT-iOS Mobile Device Security  – TBA

OIT-Managing Apple Devices with Jamf Pro – Feb 12, 2020 –

OIT-Jamf Pro Best Practices for Packagers – Mar 05, 2020 –

OIT-Advanced Apple Device  Management with Jamf Pro – Apr 7, 2020

CrashPlan for Sub-Org Administrators – Request –

Local Based Commercial Training –

JAMF Pro Training –


Service Updates – 15 min

Configuration Management  – Jamf Pro 10.15.1 is production. Upgrade to 10.17.1 Dec 18, 2019

Jamf Pro 10.17.1 is now available for test on

Jamf Pro 10.18.0 is in Beta 1.

Patch Definition Management – Community Patch No change. is out of beta and removed

CrashPlan – Production service is now fully hosted, version 7.2.0, uses AzureAD SSO and requires Duo (if the user is enabled).  Standalone installers should not be required for existing clients but are available by request from  The macOS install in Jamf Pro has 2 installers that must be used in the policy.  The

NCSU-Campus-Install Code42CrashPlan License and Config.pkg

NCSU-Campus-Install Code42 CrashPlan740.pkg
(For 10.12.x use NCSU-Campus-Install Code42 CrashPlan720.pkg)

Internet Recovery – Command-Option-R to install latest version for hardware or Command-R to install currently installed version.

Software Packaging – Moved to .jss-upload recipes for most packages and seems to be uploading more reliably. Working on 64-Bit Alertus Package.

AntiMalware– MSSCEP and Kaspersky should be removed!!  DetectX Swift is available and should be installed see

Sensitive Data Discovery – NCSU-Campus-Spirion10800.pkg

Apple School Manager – No changes or updates.

AppleCare for Enterprise update –on hold pending Apple being able to add to MarketPlace

Endpoint Protection Standard – Phase 2 is Dec 31, 2020.  Please note the updates to the implementation plan to include iOS/iPadOS with no deadline yet.

See Jamf Pro Cheat Sheet at:

Adobe packages to use– 5 min

There is some confusion about which packages to use to install adobe products.:

  1. The new installers DO NOT UNINSTALL older products.  If you need to clean out all old Adobe products use the script “” first then re-install from 2019 installers.  
  2. License installers MUST be installed LAST and adding a new/additional apps requires the license installer to be run again.  
  3. Today there is no single installer for Shared Device Licenses you must have your own.
  4. Every Adobe CC package in Jamf Pro installs with a Named User license 
  5. There is no install that does not require the user to login
  6. Acrobat Pro and Acrobat Reader can both “read” you don’t need to install both
  7. If you only need to read PDFs and fill out forms consider using Preview and don’t install anything adobe
  8. If you have any Adobe CC product at all and must have Acrobat then install
    NCSU-Campus-Adobe-Acrobat 2019 
  9. If you want only Acrobat then also install NCSU-Campus-Adobe-Acrobat 2019
  10. There are several known issues with macOS 10.15 Catalina. The most current installer Adobe has released for Acrobat (any version) is dated Nov 11, 2019 and still installs at least one 32 bit component
    “/Library/Application Support/Adobe/OOBE/PDApp/core/” and that causes Acrobat to fail on Catalina.
    Most other issues are around access permissions   See: and

Webinar: Introducing Jamf Protect: Purpose-built Mac Security Solution– 60 min

Will watch during meeting starting at 1500.


Q&A – 15 min

You ask we try to answer


Next meeting:

MacTech – Tue. Jan 14, 2020 in Room B16-B Hillsborough from 2:30-4:30 pm.

MacTech – 2nd Tuesday each month: Jan, Feb, Mar, Apr, May, Jun, Aug, Sep, Oct, Nov, Dec

MacTech dos not meet in July.

Meetings usually held in B16-B Hillsborough Bld.

Please mark your calendar.