MacTech Groups Agenda
Tue, Feb 9, 2021
2:30 to 4:30 pm
Announcements – 5 min
OIT only supports macOS 10.14.6 or newer
Status page for jamfcloud.com services see http://status.jamfsoftware.com
OIT Macintosh Support Web Site go.ncsu.edu/mac for updates.
Slack group ncstateit.slack.com #macintosh
Apple Sales: Paul Petrogeorgefirstname.lastname@example.org & Sys Eng: Dave Andersenemail@example.com
macOS versions that shipped with Intel Hardware: support.apple.com/kb/HT1159
Vintage and Obsolete Apple Products: support.apple.com/kb/HT1752
Apple Education Support Line 800-800-2775 use this number only. Always verify Applecare Coverage.
Antivirus for university owned devices – go.ncsu.edu/antivirus
Unity Macintosh MultiUser Workflow uses NoLoAD configuration with local home directory at /Users/$uid$
OIT supports only Apple, Intel (i386) hardware for Mac OS and software. Only unmodified iOS is supported.
Please remember to verify prices at www.apple.com/education/pricelists/ with NC State Marketplace
Authorized NC State personnel wanting to get training and tools for Apple Certified Technician should request invitation by opening a help desk ticket at firstname.lastname@example.org Must login to GSX monthly!!
JAMF Pro Enterprise service go.ncsu.edu/jamf, go.ncsu.edu/jamfinfo and go.ncsu.edu/uwc for details
JAMF Pro Cheat Sheet at go.ncsu.edu/jamfcheat for details on common configuration management tasks
Training – 5 min (any course available via Meet/Zoom upon request)
OIT-iOS Mobile Device Security – TBA reporter.ncsu.edu/link/courseview?courseID=OIT-iOSMob-Security&deptName=OIT
OIT-Managing Apple Devices with Jamf Pro – Feb 11, 2021 – 1:30 to 4:30 pm
OIT-Jamf Pro Best Practices for Packagers – Mar 11, 2021 – 1:30-4:30 pm
OIT-Advanced Apple Device Management with Jamf Pro – Apr 8, 2021 – 1:30 -4:30 pm
CrashPlan for Sub-Org Administrators – Request – reporter.ncsu.edu/link/courseview?courseID=OIT-CPlan1-CPlan1&deptName=OIT
Local Based Commercial Training – training.computertree.com/course/
JAMF Pro Training – www.jamf.com/training/
Service Updates – 30 min
Configuration Management – Jamf Pro production is 10.26.0 Jamf Pro 10.27.0 in test on nccloudtest, and there is no current beta. Jamf Pro is the only approved Configuration Management system for macOS, iOS/iPadOS, and tvOS. See oit.ncsu.edu/it-security/eps-implementation/config-mgt-systems/
Patch Definition Management – No change. Kinobi has stated they are in progress of integrating with Jamf Pro.
Backup for Endpoints – The Code42 production service is at version 8.5.0 Existing clients are automatically updated from the cloud server. For New installs only the package in JAMF is “NCSU-Campus-Install Code42-850.pkg”. The “NCSU-Campus-Install Code42CrashPlan License and Config.pkg” is required in the policy as before for new installs.
The default Sub-Org “hopping” issue is fixed.
Internet Recovery – For Intel Macs: https://support.apple.com/en-us/HT204904.
For ASi Macs: https://mrmacintosh.com/restore-macos-firmware-on-an-apple-silicon-mac-boot-to-dfu-mode/
Apple Silicon devices running macOS are more like iPads now and have several recovery options including:
System Recovery – Will boot automatically if macOS Recovery is unavailable
macOS Big Sur USB Installer Drive – External boot for macOS Installers is enabled by default on ASi
Apple Configurator 2 REVIVE – reinstalls macOS Recovery retaining user data on the drive
Apple Configurator 2 RESTORE – reinstalls macOS Recovery, ERASES drive!! and reinstalls macOS
Software Packaging – No change. Still having to fix update failures manually. Most recipes have not been updated to pull installers for Universal versions yet.
AntiMalware – No change. DetectX Swift (intel) is still available and should be installed see oit.ncsu.edu/help-support/apple/jamf-pro/detectx-setup-in-jamf-pro/
Sensitive Data Discovery – OIT S&C is requesting we remove the product. See discussion below. Use the Jamf Pro package NCSU-Campus-Uninstall_Spirion.pkg to remove both Spirion and older Identity Finder.
Apple School Manager – No change. REMINDER: For device management ALWAYS use Edit Device Management and NOTHING ELSE!!
AppleCare for Enterprise – Still on hold pending Apple being able to add to MarketPlace.
Endpoint Protection Standard – Phase 2 deadline- Was Dec 31, 2020.
See Jamf Pro Cheat Sheet at: go.ncsu.edu/jamfcheat
15-inch MacBook Pro Battery Recall Program – 5 min
I just want to remind everyone (thank Rick J) that Apple has a battery recall on some 15” MacBook Pro models due to fire hazard. A few of these have been found on campus. Seehttps://support.apple.com/15-inch-macbook-pro-battery-recall to check serial numbers and see the replacement process. Also check all of Apple’s current Service Programs at https://support.apple.com/exchange_repair
Animate and Flash – 5 min
Hopefully the removal of Flash plugins is nearly complete. In testing please note that Adobe Animate continues to use the Flash Player.app and installation of Animate after removal of flash may re-install the app. Discussion.
Impact of Future Jamf Pro changes – 10 min
With today’s release of Jamf Pro 10.27.0 some of the warnings about future changes in the release notes(https://docs.jamf.com/10.27.0/jamf-pro/release-notes/Deprecations_and_Removals.html) may affect planning by Site managers:
1) “Patch management software titles—The Jamf patch management software titles will be updated in a future release. Some existing software titles will be marked as deprecated and replaced with updated software titles. No action is required at this time. More information will be made available soon.” This is likely a result of Jamf buying kinobi.io (which we already have as a service). Be aware that this means you will have to recreate some patch titles and repopulate them with packages.
2) “Logout policy trigger—The “Logout” policy trigger will be removed in a future release. This feature is being removed because Apple has deprecated logout hook functionality.” This means policies that use the Logout event trigger will stop working and will need to be edited for another trigger.
Adobe Package distribution changes – 10 min
OIT Software Licensing has moved to a new distribution schedule and license for all Adobe products. New, full install packages for each individual product will be produced 4 times per year. The install package will be pre-licensed as shared device licensed products so no additional license installer will be required. These installers will not allow updates of the apps and new apps will not be installable in the Adobe Desktop app.
VPN “head end” version update – 10 min
ComTech will be updating the macOS version of Cisco Anyconnect VPN delivered automatically to all clients when they connect some time in late Feb or early March 2021. The current version available for update in Jamf Pro is 4.9.06037 and the package name is NCSU-Campus-Cisco_Secure_AnyConnect4.9.06037.pkg. Most clients are currently running some version of 4.8.x. We have tested the 4.9.06037 version with both intel and arm64 macOS devices both new installs and installs over 4.8.x version with no issues found.
Also be aware that the kinobi.io Patch Title Definition service has a Title for “Cisco AnyConnect Secure Mobility Client” that can be used for continuous patching. Discussion.
macOS 11.x installer issues – 10 min
Be aware that the Mr. Macintosh site is tracking an issue with the macOS 11.x installers not checking for free space reliably. This may cause serious issues on FileVaulted systems. See https://mrmacintosh.com/big-sur-upgrade-not-enough-hd-space-serious-issue-possible-data-loss/
Reminder about Change – 5 min
Just a reminder that changes to 3rd party apps are new affecting us on nearly a daily basis. Some of this is due to Apple changing processors, some due to “vendor lag” supporting macOS 11.x and a lot is due to security patching of late. I would encourage everyone to review their polices, and patch titles at least to be sure that they reflect the best and safest software experience for the end users of your Site.
Q&A – 15 min
You ask we try to answer
MacTech – Tue. Mar 9, 2021 Virtual via Google Meet.
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MacTech does not meet in July.
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