Managed Desktop


This service provides the following for departments and other campus units:

  • Installation, configuration, and management of desktop workstations.
  • Administrative and personal productivity applications
  • Analysis and enhancement of business processes to increase effectiveness
  • Resolution of problems associated with hardware, applications, and networks.

For details on the managed desktop service and the available levels of support see:

[Back to top]

Desktop Basics

Logging in



See the Calendar pages in the Google Apps Learning Center.

Sending and sharing files

Software on your desktop

Operating system

  • OIT's standard Windows 7 Enterprise image is currently installed on your managed desktop. 
  • Windows 10 has been released, but we cannot yet deploy a fully supported image of it to your machine.
    • Various components; e.g., the campus version of Kaspersky antivirus, must first be made compatible with it.
    • Once available, our Windows 10 image can be installed only if your machine has our Windows 7 image.
    • If your machine has Windows 8, 8.1 or 10 installed, then we'll first need to load it with our Windows 7 image before upgrading to Windows 10.
  • We do not plan to deploy an image for Windows 8 or 8.1.
  • Microsoft will not be releasing a Windows 9.

Applications (updated automatically):

  • Adobe Acrobat Pro
  • Browsers
    • Google Chrome
    • Mozilla Firefox
    • Internet Explorer
  • Citrix XenApp Web Plugin
  • Java
  • MS Office Professional Plus 2013
  • Pidgin (Chat)
  • Antivirus
  • UltraVNC (for TSS admin use only)

NOTE: Flash Player being removed

  • Modern Web browsers (except Internet Explorer) have an embedded Flash Player, so a separate Flash installation is usually not needed.
  • No Flash-dependent business functions have been identified in the portal.
  • OIT no longer deploys full Flash Player to its managed desktops.
  • Any existing installation of Flash is to be removed from your managed desktop. You will be notified beforehand.
  • If you need Flash installed on a managed desktop send a request, specifying the desktop's name, to  
  • For assistance with Flash, send email to

Additional applications needed?


Desktop settings

  • You can change some desktop settings, including screensaver, background, and gadgets.

Quota (file storage space)

Rules and regulations

[Back to top]

Using Your Managed Desktop (Active Directory - Windows 7)

  • Saving files - desktop machine
    • For secure file storage, always save to one of these:
      • B: drive (Home, 5 GB)
      • S: drive (Departmental, 25 GB)
    • Temporarily (e.g., when you cannot access the campus network), you can save files to your MyDocuments folder on your C: drive. There's a shortcut to it on your desktop.
      CAUTION: Your MyDocuments folder is not backed up, so be sure to transfer any file that you've stored there to your B: or S: drive as soon as possible.
  • Saving files - laptop
    • For secure file storage, always save to one of these:
      • B: drive (Home, 5 GB)
      • S: drive (Departmental, 25 GB)
    • You will need to use VPN to establish a connection to those drives.
    • Temporarily, if you cannot connect to the campus network, you can save to your C: drive, but transfer to your B: or S: drive as soon as possible to ensure the files are backed up.
  • Downloading files
    In general, you will not be able to download files.
    • If you need to download only occasionally, someone from OIT or in your department can help you.
    • If your job requires you to download frequently, you can be granted administrative access.
  • Recovering a deleted file or folder on a managed desktop
    These instructions will help you recover a file or folder that you have deleted from your individual share or from the unit (departmental) share. If you have any difficulty, contact NC State Help DeskThis link will open in a new window.
    1. Open Windows File Explorer.
    2. Navigate to the folder that is one level above the deleted file or folder.
      For example, in this path:


      if the deleted file was in folder2 (or if folder2 was deleted), then navigate to:

    3. Right-click on the folder.
    4. Select Properties.
    5. Select Previous Versions tab.
    6. From the list of versions, select the file or folder with the most appropriate date.
    7. Choose one of the following options:
      • Copy... and then select a location to copy the recovered file or folder
      • Restore... this option will overwrite any file or folder having the same name and in the same location as the deleted one.
  • Remote access
  • ERPDEV Mapping
  • Online Notify Mailing List
  • Share Name for a unit (department).
    See Share Names and LANTechs for Campus Units.
  • TNS Names FileThis link will open in a new window (for Oracle client users only)
  • Administrative Applications
  • Add a Managed Desktop Employee to Active Directory

[Back to top]

Additional resources

[Back to top]


[Back to top]