Ordering and Support Resources

Ordering and Service Rates

Any of the following Unified Communications Services are provided free of charge and can be self-provisioned via the Self Service page:

  • Cisco Jabber
  • Cisco IP Communicator (SoftPhone)
  • Single Number Reach
  • Unified Messaging

Contact us to arrange a meeting to discuss your needs for any of the following services:

  • Cisco Telepresence Video Conferencing Solutions
  • Call Center Solutions (including Call Handlers, Hunt Groups, or UCCX)

Any of the following Business Applications and Communications Equipment and Services are ordered by Departmental Coordinators and LAN Technicians through the ComTech Telecom and IT Billing Customer Center (PCR360 application):

  • WebEx Accounts
  • Phones and Accessories
  • Moves, Adds, and/or Changes for:
    • Phones
    • Voice Mail
    • Fax Lines
    • CATV
    • Data Ports
    • Remote Site Connection

ComTech Service Rates – Complete listing of one-time and monthly charges.

Ordering Process for Employees

If you are a University employee and would like to place an order for equipment listed in the Phones or Accessories catalog, or a WebEx account, contact one of your Departmental Coordinators to place the order for you. If you don’t know your Departmental Coordinators, try our Dept Coordinator Search Tool.

Ordering Process for Departmental Coordinators and LAN Technicians

Log into the ComTech Telecom and IT Billing Customer Center (PCR360 application) with your Unity ID and password. You will be given an option to enter a service request (work order), request voicemail, review existing orders, run billing reports and bills, and request project and/or OUC changes. Please see the ComTech Telecom and IT Billing Customer Center page for more information.

Support Options

Contact the ComTech Unified Communications team in one of these ways:

Contact the ComTech Network Operations Center (NOC) in one of these ways:

  • Phone: 5-7099, option 3, ComTech Network Operations Center.
  • Email: customer_service@ncsu.edu
  • Repair Request – This form should be used to report any problem or issue with Voice and UC Services at NC State. All open issues will be routed to our ServiceNow ticketing system for resolution. This form is also accessible through the ComTech Telecom and IT Billing Customer Center (PCR360 application).

 

Training Resources – Online tutorial and Quick Reference Guides are available to assist with all of our Communication Solutions.

Training Calendar – Access the Google Calendar of ComTech Training Events.

ComTech Customer Center Access & Dept Management – This form should be used to request access to the ComTech Telecom and IT Billing Customer Center (PCR360 application). This form also allows for the management of current users of the system, and management of departmental changes, such as Project IDs and OUCs.

Note: If you are a student with service issues, please contact Student Services.